[otrs] OTRS3: changes on database not reflected on front end

[Leonardo Certuche]

Hello there,

We've been leading several implementations on OTRS2.4.x in which we make
changes directly into database (such marking as invalid queues or states)
and they're inmediatly reflected on the front end.

Today we're leading an implementation on OTRS3.0.9 and we did the same, but
what we do on database is not reflected on front end.

Trying to understand why, we found several cache files at
/opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes
were reflected. Is this deletion wrong? How can we purge cache without
having to go to ssh and delete files?

Thanks,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

[Nils Leideck]

Dear Leonardo,

Trying to understand why, we found several cache files at /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes were reflected. Is this deletion wrong? How can we purge cache without having to go to ssh and delete file

If you do not use the API but change data on database level directly, the caches are of course not updated.
A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl which could be executed after DB changes.

Cheers, Nils

[Leonardo Certuche]

Thanks Nils!

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

Post by Nils Leideck
Dear Leonardo,
Trying to understand why, we found several cache files at
/opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes
were reflected. Is this deletion wrong? How can we purge cache without
having to go to ssh and delete file
If you do not use the API but change data on database level directly, the
caches are of course not updated.
A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl
which could be executed after DB changes.
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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