[otrs] OTRS 2.4.2 Package Manager error installing ITSM module

Discussion:

Mateusz Mojsiejuk

2009-08-18 21:42:13 UTC

Hi people of the otrs republicI'm having issues installing the ITSM modules.Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny)OTRS Version: 2.4.2 (installed from tar.gz archive)Mysql 5Apache 2.2Perl 5.10.0my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:

==========snip==========Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========

Best Regards
-M

Martin Edenhofer

2009-08-18 22:15:13 UTC

Permalink

Hi Mateusz,

just to be sure that the max_allowed_packet is really used by maysqld
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?

For more see:

-Martin

Post by Mateusz Mojsiejuk
Hi people of the otrs republic
I'm having issues installing the ITSM modules.
Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny)
OTRS Version: 2.4.2 (installed from tar.gz archive)
Mysql 5
Apache 2.2
Perl 5.10.0
my.cnf has the max_allowed_packet = 20M (restarted mysql after the
change)
Every time i try to upload the GeneralCatalog module from the
==========snip==========
Error: Need ContentType!
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile
(v1.19) Line: 67
Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18)
Line: 142
Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
ModPerl
::ROOT
::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards
-M

Mateusz Mojsiejuk

2009-08-19 08:21:17 UTC

Permalink

thank you for quick your answerunfortunately everything looks OK in the support assessment
Check "max_allowed_packet" setting.Your configuration setting is 19 MB.OKCheck "query_cache_size" setting.16 MBOK

-M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module

Hi Mateusz,

just to be sure that the max_allowed_packet is really used by maysqld
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?

For more see: http://youtu.be/IVljPaMqFfY

-Martin

Post by Mateusz Mojsiejuk
Hi people of the otrs republic
I'm having issues installing the ITSM modules.
Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny)
OTRS Version: 2.4.2 (installed from tar.gz archive)
Mysql 5
Apache 2.2
Perl 5.10.0
my.cnf has the max_allowed_packet = 20M (restarted mysql after the
change)
Every time i try to upload the GeneralCatalog module from the
==========snip==========
Error: Need ContentType!
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug
18 23:14:02 2009
Message: Need ContentType!
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile
(v1.19) Line: 67
Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18)
Line: 142
Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
ModPerl
::ROOT
::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards
-M

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Martin Edenhofer

2009-08-19 08:25:57 UTC

Permalink

Hi Mateusz,

ok, interesting. What browser do you use? Would it work with an other
browser?

-Martin

Post by Mateusz Mojsiejuk
thank you for quick your answer
unfortunately everything looks OK in the support assessment
Check "max_allowed_packet" setting.
Your configuration setting is 19 MB.
OK
Check "query_cache_size" setting.
16 MB
OK
-M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?
For more see: http://youtu.be/IVljPaMqFfY
-Martin

Aug

Post by Mateusz Mojsiejuk
18 23:14:02 2009
Message: Need ContentType!
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile
(v1.19) Line: 67
Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18)
Line: 142

962
819

Post by Mateusz Mojsiejuk
ModPerl
::ROOT
::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204

170

Post by Mateusz Mojsiejuk
Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards
-M

Mateusz Mojsiejuk

2009-08-19 08:40:19 UTC

Permalink

But of course! case solvedwhen you asked me what browser I was using. I had to try with another one ( firefox)it worked!
I was using google chrome when the module installation failed (ff is to slow for me under linux :|)
Many Thanks!!- M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module

Hi Mateusz,

ok, interesting. What browser do you use? Would it work with an other
browser?

-Martin

Post by Mateusz Mojsiejuk
thank you for quick your answer
unfortunately everything looks OK in the support assessment
Check "max_allowed_packet" setting.
Your configuration setting is 19 MB.
OK
Check "query_cache_size" setting.
16 MB
OK
-M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM
module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?
For more see: http://youtu.be/IVljPaMqFfY
-Martin

Aug

962
819

170

Post by Mateusz Mojsiejuk
Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards
-M

Martin Edenhofer

2009-08-19 08:43:41 UTC

Permalink

Hi Mateusz,

for me (I want to fix the bug). it was not working with google chrome
(what version?). But it was working with firefox?

Feedback would be fine!

-Martin

Post by Mateusz Mojsiejuk
But of course! case solved
when you asked me what browser I was using. I had to try with
another one ( firefox)
it worked!
I was using google chrome when the module installation failed (ff
is to slow for me under linux :|)
Many Thanks!!
- M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
ok, interesting. What browser do you use? Would it work with an other
browser?
-Martin

maysqld

Post by Mateusz Mojsiejuk
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?
For more see: http://youtu.be/IVljPaMqFfY
-Martin

the

Post by Mateusz Mojsiejuk

Post by Mateusz Mojsiejuk
change)
Every time i try to upload the GeneralCatalog module from the
==========snip==========
Error: Need ContentType!
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue

Aug

962
819

170

Post by Mateusz Mojsiejuk
Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards
-M

Mateusz Mojsiejuk

2009-08-19 09:00:42 UTC

Permalink

Just to be clear, I failed with chromium ( based on the google browser source , for linux)i Managed to install it the plugins with firefox 3.0.13
pf-matmoj:~$ dpkg -l |grep chromiumii chromium-browser 4.0.202.0~svn20090815r23528-0ubuntu1~ucd1~intrepid Chromium browser
its an svn version :) so dont know if you want to spend time on it since its not a stable version.
Its available from a repository for ubuntudeb http://ppa.launchpad.net/chromium-daily/ppa/ubuntu intrepid maindeb-src http://ppa.launchpad.net/chromium-daily/ppa/ubuntu intrepid main
thank you once more!
~M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 10:43:41 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module

Hi Mateusz,

for me (I want to fix the bug). it was not working with google chrome
(what version?). But it was working with firefox?

Feedback would be fine!

-Martin

Post by Mateusz Mojsiejuk
But of course! case solved
when you asked me what browser I was using. I had to try with
another one ( firefox)
it worked!
I was using google chrome when the module installation failed (ff
is to slow for me under linux :|)
Many Thanks!!
- M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM
module
Hi Mateusz,
ok, interesting. What browser do you use? Would it work with an other
browser?
-Martin

Post by Mateusz Mojsiejuk
thank you for quick your answer
unfortunately everything looks OK in the support assessment
Check "max_allowed_packet" setting.
Your configuration setting is 19 MB.
OK
Check "query_cache_size" setting.
16 MB
OK
-M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM
module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by

maysqld

Post by Mateusz Mojsiejuk
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?
For more see: http://youtu.be/IVljPaMqFfY
-Martin

the

Post by Mateusz Mojsiejuk

Aug

962
819

170

Post by Mateusz Mojsiejuk
Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards
-M