[otrs] Auto-populating the CMDB

[Gavin Hamill]

Hello all,

I'm at the very early stages of planning an OTRS::ITSM deployment and
have a question that Google couldn't answer.

Is it possible (i.e. has anyone done it and documented it) to populate
the CMDB with the results of an automated network scan?

The product I had in mind was Spiceworks - the ability to migrate all
that lovely detail of machine manufacturer / model number / serial
numbers / hardware setup / software installations / BIOS levels /
service tags (Dell..) directly into a fresh ITSM installation would be
fantastic :)

Cheers,
Gavin.

[Gavin Hamill]

Hello all,

I'm at the very early stages of planning an OTRS::ITSM deployment and
have a question that Google couldn't answer.

Is it possible (i.e. has anyone done it and documented it) to populate
the CMDB with the results of an automated network scan?

The product I had in mind was Spiceworks - the ability to migrate all
that lovely detail of machine manufacturer / model number / serial
numbers / hardware setup / software installations / BIOS levels /
service tags (Dell..) directly into a fresh ITSM installation would be
fantastic :)

Cheers,
Gavin.

[Alexander Halle]

Gavin Hamill wrote :
[...]

Post by Gavin Hamill
Is it possible (i.e. has anyone done it and documented it) to populate
the CMDB with the results of an automated network scan?

[...]

Hi Gavin,

I recommend the ITSM manual chapter 1 -> "New OTRS::ITSM 1.1 features"
-> "CMDB Import/Export (CSV and API)" at

http://doc.otrs.org/itsm/2.0/en/html/ch01.html#id525791

Regards

Alexander

[Gavin Hamill]

On Fri, Feb 18, 2011 at 8:58 AM, Alexander Halle

I recommend the ITSM manual chapter 1 -> "New OTRS::ITSM 1.1 features" ->
"CMDB Import/Export (CSV and API)" at
http://doc.otrs.org/itsm/2.0/en/html/ch01.html#id525791

Yep, all good reading - I guess my question is 'has anyone
pre-packaged this work to avoid re-inventing the wheel?'

Gavin.