[otrs] Can't get IMAPS/POPS Mail and Can't Connect to

[Derek Kiely]

Hi All,

I have a number of issues with OTRS (3.1.7) - which just started happening, no changes were made to OTRS.

First up I get this message on the dashboard

Can't connect to: http://otrs.org/product.xml (500 Can't connect to www.otrs.com:80 (Bad hostname))

I can get this via wget from the otrs command line.

Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I click fetch mail option under PostMaster Mail Accounts I get a message saying that I can't to the server.

When I look at the syslog messages I see the following

Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 7 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 6 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 5 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 4 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 3 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 2 is empty!

Any advice on this? What could it be?

Thanks in advance for your help

Derek Kiely

[Michiel Beijen]

Hi Derek,

This would be already fixed in more recent OTRS's.

Please try replacing Kernel/System/MailAccount/IMAPTLS.pm with this version:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/MailAccount/IMAPTLS.pm?revision=1.1.2.1&view=markup

ref: http://bugs.otrs.org/show_bug.cgi?id=8568

Feedback would be nice!
--
Mike

Post by Derek Kiely
Hi All,
I have a number of issues with OTRS (3.1.7) - which just started happening, no changes were made to OTRS.
First up I get this message on the dashboard
Can't connect to: http://otrs.org/product.xml (500 Can't connect to www.otrs.com:80 (Bad hostname))
I can get this via wget from the otrs command line.
Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I click fetch mail option under PostMaster Mail Accounts I get a message saying that I can't to the server.
When I look at the syslog messages I see the following
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 7 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 6 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 5 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 4 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 3 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 2 is empty!
Any advice on this? What could it be?
Thanks in advance for your help
Derek Kiely
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[Derek Kiely]

Hi Mike,

Thanks for the feedback,

I have made the change mentioned below (downloaded the file, replaced the old file and restarted OTRS) and I am no longer seeing the issue with the

Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty!

However I am still seeing the following and it seems to only happen sporadically.

Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Oct 5 08:43:35 2012 Message: IMAPS: Auth for user ***@DOMAIN.COM/MAILSERVER failed! Traceback (3076): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Thanks again for your help on this.

Derek Kiely


-----Original Message-----
From: otrs-***@otrs.org [mailto:otrs-***@otrs.org] On Behalf Of Michiel Beijen
Sent: 05 October 2012 13:21
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't get IMAPS/POPS Mail and Can't Connect to http://otrs.org/product.xml

Hi Derek,

This would be already fixed in more recent OTRS's.

Please try replacing Kernel/System/MailAccount/IMAPTLS.pm with this version:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/MailAccount/IMAPTLS.pm?revision=1.1.2.1&view=markup

ref: http://bugs.otrs.org/show_bug.cgi?id=8568

Feedback would be nice!
--
Mike

Post by Derek Kiely
Hi All,
I have a number of issues with OTRS (3.1.7) - which just started happening, no changes were made to OTRS.
First up I get this message on the dashboard
Can't connect to: http://otrs.org/product.xml (500 Can't connect to www.otrs.com:80 (Bad hostname))
I can get this via wget from the otrs command line.
Also I am not receiving any mail via POPS/IMAPS mails into OTRS. When I click fetch mail option under PostMaster Mail Accounts I get a message saying that I can't to the server.
When I look at the syslog messages I see the following
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 8 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 7 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 6 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 5 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 4 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 3 is empty!
Fri Oct 5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 2 is empty!
Any advice on this? What could it be?
Thanks in advance for your help
Derek Kiely
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