[otrs] Automatically send a new ticket autoreply to a cc adress

[Alessio Tosi]

OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the atu
response when the new mail that open a ticket comes from a specific domain?

Eg.
***@mydomain.it, send a new mail to ***@mydomain.com and opens a new
ticket.
Otrs send automatically an autoreply to ***@mydomain.it cc:
***@mydomain.it

Ciao
AleX

[Christian Schoepplein]

Hi Alex,

Post by Alessio Tosi
OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the
atu response when the new mail that open a ticket comes from a specific
domain?
Eg.
ticket.

No, that isn't possible without changing the source code of OTRS.
Another possebility would be to send all mail from the OTRS via Bcc to
another specified adress and forward the important messages to manager@
by filtering out this messages.

Ciao,
Christian

[Alessio Tosi]

would be possible to implement something similar via procmail and somthing
else?

Ciao
AleX

Post by Christian Schoepplein
Hi Alex,

Post by Alessio Tosi
OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the

atu response when the new mail that open a ticket comes from a specific

Post by Alessio Tosi
domain?
Eg.
user at mydomain.it, send a new mail to otrs at mydomain.com and opens a
new
ticket.
manager at mydomain.it

No, that isn't possible without changing the source code of OTRS.
Another possebility would be to send all mail from the OTRS via Bcc to
by filtering out this messages.
Ciao,
Christian

[Christian Schoepplein]

Hi Alex,

Post by Alessio Tosi
would be possible to implement something similar via procmail and somthing
else?

[...]

Post by Alessio Tosi

Post by Alessio Tosi

Post by Alessio Tosi
OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the

atu response when the new mail that open a ticket comes from a specific

Post by Alessio Tosi
domain?
Eg.
user at mydomain.it, send a new mail to otrs at mydomain.com and opens a
new
ticket.
manager at mydomain.it

No, that isn't possible without changing the source code of OTRS.
Another possebility would be to send all mail from the OTRS via Bcc to
by filtering out this messages.

Hmm, I don't know if I've understodd you right. But ofcourse you can do
this via procmail, maildrop, sive, e.g. Or are you looking for a
completely other solution?

Ciao,
Christian