Discussion:
[otrs] Wild card use by OTRS.
, Marilyn@rachel.otrs.org, B.Esponga@rachel.otrs.org
20 years ago
Permalink
Hello!

What is the wild card use by OTRS.

Regards,
Len
Christian Schoepplein
20 years ago
Permalink
Hi Len,
Post by , ***@rachel.otrs.org, ***@rachel.otrs.org
What is the wild card use by OTRS.
In the different searches you can use an asterisk (*). In PostMaster
filter rules you have to use wildcards like specifyed for regular
expressions.

Where exactly do you need wildcards?

Regards,
Christian
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
, Marilyn@rachel.otrs.org, B.Esponga@rachel.otrs.org
20 years ago
Permalink
I want to filter out email from a certain domain. For
example, I will filter emails domain.com. All emails
coming from that domain will be queue in queue1.

Thanks for your reply. (:

Regards,
Len


On Wed, 3 Aug 2005 10:37:38 +0200
Post by Christian Schoepplein
Hi Len,
On Wed, Aug 03, 2005 at 11:16:22AM +0800,
Post by , ***@rachel.otrs.org, ***@rachel.otrs.org
What is the wild card use by OTRS.
In the different searches you can use an asterisk (*).
In PostMaster
filter rules you have to use wildcards like specifyed
for regular
expressions.
Where exactly do you need wildcards?
Regards,
Christian
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad
Homburg
http://www.otrs.de/ :: Manage your communication!
, Marilyn@rachel.otrs.org, B.Esponga@rachel.otrs.org
20 years ago
Permalink
Christian,

You are correct, I will use the wild card in PostMaster
Filter. I would like to filter out all emails coming from
the domain "domain.com" and will be queued in queue1.


Regards,
Len


On Wed, 3 Aug 2005 10:37:38 +0200
Post by Christian Schoepplein
Hi Len,
On Wed, Aug 03, 2005 at 11:16:22AM +0800,
Post by , ***@rachel.otrs.org, ***@rachel.otrs.org
What is the wild card use by OTRS.
In the different searches you can use an asterisk (*).
In PostMaster
filter rules you have to use wildcards like specifyed
for regular
expressions.
Where exactly do you need wildcards?
Regards,
Christian
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad
Homburg
http://www.otrs.de/ :: Manage your communication!
Christian Schoepplein
20 years ago
Permalink
Hi Len,

because regular expressions are used in the PostMaster Filter, you can't
use the *. an asterisk has an special meaning in regular expressions.

If you like to filter out all messages for one domain, just use
"domain.tld" for Header 1 and set "X-OTRS-Queue" to the queue you like.

No wildcards are needed in this case.

Regards,
Christian
...
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
, Marilyn@rachel.otrs.org, B.Esponga@rachel.otrs.org
20 years ago
Permalink
Christian,

This is working fine for me.

Thank you very much. (=


Len

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On Wed, 3 Aug 2005 15:40:32 +0200
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