Hello Michiel,
Thank you very much for your answer.
So if I understand well for a backup:
- I need to make a SQL dump
- copy the complete OTRS\OTRS directory?
And for a restore on a new system:
- I reinstall OTRS package
- I copy back the OTRS directory and
- reload the sql dump/backup in mysql
What exactly can I do with the
"Download Settings: Download all system config changes." and the "Load
Settings" in [SysConfig]
Met vriendelijke groet, Gruß, Best Regards,
Jurjen Verhoeff,
Beckhoff.nl / IAL
-----Original Message-----
From: Michiel Beijen [mailto:***@otrs.com]
Sent: woensdag 19 mei 2010 20:36
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How to backup OTRS on Windows XP?
Beste Jurjen,
First of all, you should be OK by backing up the mysql database and
the OTRS directory :D
The backup script of OTRS uses a couple of system commands that don't
work in a Windows environment. It's currently on my list to look for a
platform-agnostic solution.
There's a guy on the German OTRS forums that posted a custom solution
to this issue a while ago, this might help you out:
http://forums.otrs.org/viewtopic.php?f=35&t=1945&p=9261#p9209
I'd like to point out that I did not really see a similar version of
the restore script... on the other hand, the backup script produces a
plain archive file containing the database backup and an archived
version of the OTRS directory, so a custom extract and copying action,
and a database import, will actually have the same result as the
restore script.
((enjoy))
Michiel Beijen
R&D
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Post by j***@beckhoff.nlHi ,
I have problems with the standard Backup script (backup.pl) on my OTRS
installation on windows XP.
(The script is searching for a linux CP command, and exits with an error -
thanks V.Lippe for finding out)
Q - How can I backup and restore my system in a safe and easy way?
Q - Is there someone with an OTRS installation on a windows platform and
using a backup script?
Thanks,
Jurjen Verhoeff
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