[otrs] OTRS 6 - SMTP Settings and POP3 Settings

[Johnnie Rucker]

Hello Community,



We just upgraded to OTRS6 and can not find the SMTP settings in the Admin.
We setup an email account and queue but are getting the error below - we can
connect to pop.gmail. Is anyone familiar with how to resolve this issue?
Please help.





Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 14:49:10
2018



Message:
CommunicationLog(ID:11,AccountType:-,AccountID:-,Direction:Incoming,Transpor
t:Email,ObjectLogType:Connection,ObjectLogID:11)::Kernel::System::MailAccoun
t::POP3 => POP3: Can't connect to pop.gmail.com



RemoteAddress: 208.73.160.46

RequestURI:
/otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=2Ky
JmTzqguncODQIGFqM8A5okDJ7e0nb;



Traceback (23910):

Module: Kernel::System::CommunicationLog::_LogError Line: 538

Module: Kernel::System::CommunicationLog::ObjectLog Line: 300

Module: Kernel::System::MailAccount::POP3::Fetch Line: 197

Module: Kernel::System::MailAccount::MailAccountFetch Line: 566

Module: Kernel::Modules::AdminMailAccount::Run Line: 76

Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116

Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40





***@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995

Trying 74.125.141.108...

Connected to pop.gmail.com.

Escape character is '^]'.

^CConnection closed by foreign host.



Thank You,



Johnnie Rucker

General Manager

<http://encoreglobalsolutions.com/> http://encoreglobalsolutions.com/

[Alvaro Cordero]

Hello,

There are two places to configure email.

1. Core::Email where you configure sendmail commands and application
2. PostMaster Mail Accounts Where you configure third party email
management like gmail, Office365, etc

Regards

Post by Johnnie Rucker
Hello Community,
We just upgraded to OTRS6 and can not find the SMTP settings in the
Admin. We setup an email account and queue but are getting the error below
- we can connect to pop.gmail. Is anyone familiar with how to resolve this
issue? Please help.
Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10
14:49:10 2018
Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,
Can't connect to pop.gmail.com
RemoteAddress: 208.73.160.46
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=
Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb;
Module: Kernel::System::CommunicationLog::_LogError Line: 538
Module: Kernel::System::CommunicationLog::ObjectLog Line: 300
Module: Kernel::System::MailAccount::POP3::Fetch Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch Line: 566
Module: Kernel::Modules::AdminMailAccount::Run Line: 76
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
Trying 74.125.141.108...
Connected to pop.gmail.com.
Escape character is '^]'.
^CConnection closed by foreign host.
Thank You,
Johnnie Rucker
General Manager
http://encoreglobalsolutions.com/
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