[otrs] Survey

[Marretta, Rosanna]

Hi,



How do I use the survey tool?

[Alexander Halle]

Post by Marretta, Rosanna
How do I use the survey tool?

Hi Rosanna,

AFAIR the survey module automatically sends a questionnaire to a
customer if he has closed a ticket and hasn't received a questionnaire
within a defined time interval.

So you have to define a questionnaire and set the time interval via
SysConfig and then you have to wait. Additionally you could use a test
system, set the interval very low and then open and close a ticket with
you as a customer so you get to see the survey immediately.

This is what I did because I also missed some more documentation. The
module is great but I eventually uninstalled it because you can't send
questionairies manually.

Regards

Alexander

--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: [phone], Fax: [phone]
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de

[Marretta, Rosanna]

Thank you for your info, where do I create the survey, I.e. add the
questions to ask?

Thanks
Rosanna

-----Original Message-----
From: otrs-***@otrs.org [mailto:otrs-***@otrs.org] On Behalf Of
Alexander Halle
Sent: 22 March 2010 15:38
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey

Post by Marretta, Rosanna
How do I use the survey tool?

Hi Rosanna,

AFAIR the survey module automatically sends a questionnaire to a
customer if he has closed a ticket and hasn't received a questionnaire
within a defined time interval.

So you have to define a questionnaire and set the time interval via
SysConfig and then you have to wait. Additionally you could use a test
system, set the interval very low and then open and close a ticket with
you as a customer so you get to see the survey immediately.

This is what I did because I also missed some more documentation. The
module is great but I eventually uninstalled it because you can't send
questionairies manually.

Regards

Alexander

--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: [phone], Fax: [phone]
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med.
Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de


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[Alexander Halle]

Post by Marretta, Rosanna
Thank you for your info, where do I create the survey, I.e. add the
questions to ask?

Hi Rosanna,

I'm sorry, I don't remember the steps but it was straightforward to use
and easy to find. To start there should be a new survey icon in the toolbar.

Regards

Alexander

--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: [phone], Fax: [phone]
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de

[Leonardo Certuche]

Hi Maretta,

Please take a look at
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html

Leonardo Certuche

Post by Marretta, Rosanna
Thank you for your info, where do I create the survey, I.e. add the

Post by Marretta, Rosanna
questions to ask?

Hi Rosanna,
I'm sorry, I don't remember the steps but it was straightforward to use and
easy to find. To start there should be a new survey icon in the toolbar.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: [phone], Fax: [phone]
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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