[otrs] What do the different colors mean?

[Tyler Hepworth]

What do all the different colors mean? For example, a queue sometimes
flashes red, other times it flashes a bold blue, and other times it is just
regular blue. What does it all mean.

Also, when I search for closed tickets in utilities, many of the tickets
show up in red. A very few of them show as black. What is the difference?

Thanks,

Tyler Hepworth

[Martin Edenhofer]

Hi Tyler,

Post by Tyler Hepworth
What do all the different colors mean? For example, a queue sometimes
flashes red, other times it flashes a bold blue, and other times it is just
regular blue. What does it all mean.
Also, when I search for closed tickets in utilities, many of the tickets
show up in red. A very few of them show as black. What is the difference?

orange => the oldest open ticket is older then 1 day
red => the oldest open ticket is older then 2 days
flashes red => there is the oldest open ticket in there

Kernel/Config.pm
# Highligh*
# (Set the age and the color for highlighting of old queue
# in the QueueView.)
# highlight age1 in min
$Self->{HighlightAge1} = 1440;
$Self->{HighlightColor1} = 'orange';
# highlight age2 in min
$Self->{HighlightAge2} = 2880;
$Self->{HighlightColor2} = 'red';

Post by Tyler Hepworth
Tyler Hepworth

Martin Edenhofer

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[Tyler Hepworth]

Post by Martin Edenhofer

Post by Tyler Hepworth
Also, when I search for closed tickets in utilities, many of the
tickets show up in red. A very few of them show as black. What is
the difference?

What about closed tickets that are no longer in a queue? Closed tickets
pulled up through search are mostly red with a few black.

Post by Martin Edenhofer
orange => the oldest open ticket is older then 1 day
red => the oldest open ticket is older then 2 days
flashes red => there is the oldest open ticket in there
Kernel/Config.pm
# Highligh*
# (Set the age and the color for highlighting of old queue #
in the QueueView.) # highlight age1 in min
$Self->{HighlightAge1} = 1440;
$Self->{HighlightColor1} = 'orange';
# highlight age2 in min
$Self->{HighlightAge2} = 2880;
$Self->{HighlightColor2} = 'red';

Thank you. That is very helpful.


Tyler Hepworth

[Martin Edenhofer]

Post by Tyler Hepworth

Post by Tyler Hepworth
Also, when I search for closed tickets in utilities, many of the
tickets show up in red. A very few of them show as black. What is
the difference?

What about closed tickets that are no longer in a queue? Closed tickets
pulled up through search are mostly red with a few black.

Closed ticket are still in the queue but not shown in the QueueView. .-)

Just open tickets.

Post by Tyler Hepworth
Tyler Hepworth

Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!

[Pierrik Le Guennec]

We have the same questions -

Post by Tyler Hepworth

Post by Martin Edenhofer

Post by Tyler Hepworth
Also, when I search for closed tickets in utilities, many of the
tickets show up in red. A very few of them show as black. What is
the difference?

What about closed tickets that are no longer in a queue? Closed tickets
pulled up through search are mostly red with a few black.

I didn't see the meaning of this, which appears from a query on tickets.

Post by Tyler Hepworth

Post by Martin Edenhofer
orange => the oldest open ticket is older then 1 day
red => the oldest open ticket is older then 2 days
flashes red => there is the oldest open ticket in there
Kernel/Config.pm
# Highligh*
# (Set the age and the color for highlighting of old queue #
in the QueueView.) # highlight age1 in min
$Self->{HighlightAge1} = 1440;
$Self->{HighlightColor1} = 'orange';
# highlight age2 in min
$Self->{HighlightAge2} = 2880;
$Self->{HighlightColor2} = 'red';

In fact, I have seen that in Kernel/Config/Default.pm
Are these values overloaded by Kernel/Config.pm ?

[Robert Kehl]

On Monday, May 17, 2004 2:39 PM

Post by Pierrik Le Guennec
In fact, I have seen that in Kernel/Config/Default.pm
Are these values overloaded by Kernel/Config.pm ?

Any value appearing in Kernel/Config/Defaults.pm will be overriden by
the corresponding from Kernel/Config.pm, as well as every subsequent
setting of an option value in Kernel/Config.pm overrides the previous
one.

hth,

Robert Kehl

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