[otrs] Postmaster filter: how to do "not =" or "<>" ...

[Martignier, Philippe]

Hi there,

I have to implement filters where the subject is not egal to FW:

How can I do that with the postmaster filter menu in the admin menu?

I tried : <> and ! but it does not work, what is the expression need to say not = ?

Many thanks

Philippe


Philippe Martignier

Communications Division

Customer Service Section

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[Nils Leideck - ITSM]

Hi,

Post by Martignier, Philippe
How can I do that with the postmaster filter menu in the admin menu?
I tried : <> and ! but it does not work, what is the expression need to say not = ?

not tested but it could work with "^[^FW]" while FW is at the beginning of the subject line.

Nils Leideck

[Nils Leideck - ITSM]

Hi Martin,

this will exclude too much.
^[^FW]
- beginning of line
- every character that is not F or W
^[^F][^W]

you are absolutely right !!!!

Nils Leideck

[Martin Gruner]

Hi,

this will exclude too much.

^[^FW]

means:

- beginning of line
- every character that is not F or W

what you'd want is probably:

^[^F][^W]

Another option would be to use negative lookaheads/lookbehinds of Perl's
regular expressions.

Best regards,
Martin Gruner

Post by Nils Leideck - ITSM
Hi,

Post by Martignier, Philippe
How can I do that with the postmaster filter menu in the admin menu?
I tried : <> and ! but it does not work, what is the expression need to say not = ?

not tested but it could work with "^[^FW]" while FW is at the beginning of
the subject line.
Nils Leideck

--
Martin Gruner
Customer Development


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[Martignier, Philippe]

Many many thanks Niels, it works like a charm :)

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[Martignier, Philippe]

Thanks both of you :)

What I need is to filter all internal incoming mails in a queue named "Internal mails" but not the ones that have a subject beginning with "FW:"

So I place a filter with: