[otrs] Edit or enter the create timestamp

[Volker Perlmann]

Hello all!

Because I hat to add some tickets afterwards frequently, it is necessary for me to enter (or - if entering ist not possible - to modify) the ticket creation timestamp.

Is it possible to realize that? There was a similar question years ago and the answer was "not yet". But that was years ago :-)

Thanks for your answers

Volker

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[Ilya Kornev]

Hi, Volker.

It seems there's no other way to do this than to update relevant tables directly in your database.
However, I don't know which tables exactly should be modified to keep the database consistent.
Please don't try it on the working OTRS installation, this is just my assumption :)

Cheera,
Ilya Kornev


-----Original Message-----
From: Volker Perlmann <***@hotmail.de>
To: <***@otrs.org>
Date: Tue, 9 Feb 2010 17:28:01 +0100
Subject: [otrs] Edit or enter the create timestamp

>
> Hello all!
>
> Because I hat to add some tickets afterwards frequently, it is necessary for me to enter (or - if
entering ist not possible - to modify) the ticket creation timestamp.
>
> Is it possible to realize that? There was a similar question years ago and the answer was "not yet".
But that was years ago :-)
>
> Thanks for your answers
>
> Volker
>
> _________________________________________________________________
> http://redirect.gimas.net/?n=M1001xHM2
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[Volker Perlmann]

Hello Ilya,

thank you for your answer. That sounds not good for me - but I'll try a modification.

Have a nice day

Volker

> From: [e-mail]
> To: ***@otrs.org
> Date: Wed, 10 Feb 2010 09:33:52 +0300
> Subject: Re: [otrs] Edit or enter the create timestamp
>
> Hi, Volker.
>
> It seems there's no other way to do this than to update relevant tables directly in your database.
> However, I don't know which tables exactly should be modified to keep the database consistent.
> Please don't try it on the working OTRS installation, this is just my assumption :)
>
> Cheera,
> Ilya Kornev
>
>
> -----Original Message-----
> From: Volker Perlmann <***@hotmail.de>
> To: <***@otrs.org>
> Date: Tue, 9 Feb 2010 17:28:01 +0100
> Subject: [otrs] Edit or enter the create timestamp
>
> >
> > Hello all!
> >
> > Because I hat to add some tickets afterwards frequently, it is necessary for me to enter (or - if
> entering ist not possible - to modify) the ticket creation timestamp.
> >
> > Is it possible to realize that? There was a similar question years ago and the answer was "not yet".
> But that was years ago :-)
> >
> > Thanks for your answers
> >
> > Volker
> >

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