Hi Christian,
I already announced an answer to your mail. Here it is:
We now can send emails from OTRS to our exchange server, but the solution is somewhat strange. The OTRS-Docu gives an example for the settings in the config.pm:
#SendmailModule
$Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
$Self->{"SendmailModule::Host"} = "<host address>";
$Self->{"SendmailModule::Port"} = "25";
$Self->{"SendmailModule::AuthUser"} = "";
$Self->{"SendmailModule::AuthPassword"} = "";
These settings did not work. However, when we changed the double quotes to quotes, the emails went off. The new settings are:
#SendmailModule
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = '<host address>';
$Self->{'SendmailModule::AuthUser'} = '';
$Self->{'SendmailModule::AuthPassword'} = '';
Strange, isn't it?
Anyway, thanks for your help.
Ulrich Hemer
Consono Consult GmbH
Curschmannstr. 7
20251 Hamburg
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-----Ursprüngliche Nachricht-----
Von: otrs-***@otrs.org [mailto:otrs-***@otrs.org] Im Auftrag von Christian Schoepplein
Gesendet: Freitag, 13. April 2007 08:54
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] No Emails sent from OTRS to Exchange Server
Wichtigkeit: Hoch
Hi Ulrich,
I posted a similar question last week with no answer so far. I hope someone
can help me.
Trying to get comfortable with OTRS, I used to test version 2.0.4 with
Windows2003 and Exchange Server 2003 during the last weeks. Receiving and
sending Emails went fine. I had the old version completely uninstalled recently
and version 2.1.6 installed via the Windows installer.
Receiving Emails from our Exchange Server is fine now (after some
difficulties), but I still can?t send emails or answers from OTRS to the
Exchange Server via SMTP. I use the standard configuration as described in the
doc.
If the standard configuration is used, mails will be send out via the
sendmail binary of your operating system. That will not work with
Windows because no sendmail binary is available.
Please switch to the SMTP module and specify your smarthost, a username
and a password for SMTPAUTH. See chapter 7.1.2. "Via SMTP
relay/smarthost" on
http://doc.otrs.org
for more details please.
If this does not work,
- check if your Exchange can be resolved by DNS on your OTRS host,
- check if your Exchange is reachable on port 25 from your OTRS host
- check the logs of OTRS and apache for more details,
- think about a support contract with ((otrs)) (http://www.otrs.com/) to
receive help much faster then via this list :).
Ulrich Hemer
-- Christian
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
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